CUSTOMER SERVICE

 

Shipping & Delivery

We offer free shipping for all orders shipping within the United States of America and utilize the best insured shipping service via ParcelPro leveraging their high tech logistics technology in order to ship product across the country and globe. All of our packages ship either insured FedEx priority overnight or insured UPS overnight for fast and safe delivery.

Privacy & Security

We take your privacy and the security of your transactions very seriously. We will never share your information with any third party company and your transaction is secured using SSL encryption along with third party services to ensure the transaction is not fraudulent.

Returns & Replacements

We are proud to offer a 100% satisfaction guarantee 14-day risk free return policy. We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, you may return it in its original condition with all original packing materials within 14 calendar days from the shipment date for an exchange or full refund of your purchase price, excluding shipping costs back to us. Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.

Ordering

If you have any questions with ordering please do not hesitate to contact us via email, info@vividdiamonds.com, or by phone, (888) 970-GEMS (4367). We made the ordering process easy and secure. You are required to create an account in order to process your order.

Payment, Pricing & Promotions

Payments can be processed many different ways. We accept all major credit cards, PayPal, bank wires, checks and cashiers checks. We are also negotiable. If you are interested in a piece and want to negotiate please click Make an Offer and we will reach out to you within 24 hours. We run promotions on products every month. Check back to see if the piece of your dreams is on promotion. Also, did you know that we are veteran owned which is why we offer discounts to all members of the United States Military. Ask your customer service representative how you can save now.

Viewing Orders

When you place an order we immediately begin to work to qualify each and every order. The process can take up to one business day. Please be patient as we qualify orders to not only protect you but also your valuable information. If you have any questions regarding your order please feel free to contact us via email, info@vividdiamonds.com, or by phone, (888) 970-GEMS (4367), Monday through Friday from 9am to 5pm.

Updating Account Information

If you need to update your account information make sure you are first logged into the site. If not click the login button at the upper left hand site and enter your email address and password. When you login it will take you directly to the My Account page where you can update your account profile. If you are already logged into the site click the setting button at the upper left and select My Account.

 

PROFESSIONAL AFFILIATIONS

We take our Reputation very Seriously which is why we are
Proud of our many Professional Affiliations.